Juspay - Degraded performance of Transactional APIs – Incident details

All systems operational

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Degraded performance of Transactional APIs

ResolvedPartial outage2 hours 34 minutes

Affected

API

Partial outage from 2:30 PM to 5:04 PM

  • ResolvedUTC

    We just resolved the issue!

  • UpdateUTC

    Previous fix only had partial recovery. Migrating to a new cluster with higher network bandwidth allowance and shards.

  • MonitoringUTC

    We implemented a fix by stopping non critical services consuming Redis network bandwidth

  • IdentifiedUTC

    We are seeing issues with Redis Cluster. Working with AWS support to mitigate the issue.

  • InvestigatingUTC

    We are seeing timeouts for multiple APIs and investigating the root cause.