Degraded performance of Transactional APIs

Resolved

Partial outage

Started almost 4 years agoSeptember 04, 2022Lasted about 3 hoursSeptember 04, 20222:305:04 PMUTC

Affected

API

Updates

Resolved
September 04, 2022 at 5:04 PMUTC
Resolved
September 04, 2022 at 5:04 PMUTC
We just resolved the issue!
Update
September 04, 2022 at 3:40 PMUTC
Update
September 04, 2022 at 3:40 PMUTC
Previous fix only had partial recovery. Migrating to a new cluster with higher network bandwidth allowance and shards.
Monitoring
September 04, 2022 at 3:09 PMUTC
Monitoring
September 04, 2022 at 3:09 PMUTC
We implemented a fix by stopping non critical services consuming Redis network bandwidth
Identified
September 04, 2022 at 3:00 PMUTC
Identified
September 04, 2022 at 3:00 PMUTC
We are seeing issues with Redis Cluster. Working with AWS support to mitigate the issue.
Investigating
September 04, 2022 at 2:30 PMUTC
Investigating
September 04, 2022 at 2:30 PMUTC
We are seeing timeouts for multiple APIs and investigating the root cause.

Juspay - Degraded performance of Transactional APIs – Incident details