Juspay - Core APIs experienced timeouts – Incident details

All systems operational

Show current status

Core APIs experienced timeouts

ResolvedPartial outage 30%2 minutes

Affected

API

Partial outage from 5:20 AM to 5:22 AM

Payment Page

Partial outage from 5:20 AM to 5:22 AM

SDK

Partial outage from 5:20 AM to 5:22 AM

  • ResolvedUTC

    The issue was caused by an automated failover that occurred in our KV infrastructure hosted on AWS, which led to temporary increase in 5XX errors. The system detected an issue with primary nodes and automatically promoted replicas to maintain service continuity. The failover completed automatically, and all systems recovered without manual intervention.

  • InvestigatingUTC
    We are currently investigating this incident.