tag:status.juspay.in,2005:/history Juspay Status - Incident history 2026-05-27T05:20:00.000+00:00 Juspay tag:status.juspay.in,2005:Incident/cmpo4wi9900quphm6dkd9x4zn 2026-05-27T05:20:00.000+00:00 2026-05-27T05:20:00.000+00:00 Core APIs experienced timeouts Type: Incident

Duration: 2 minutes

Affected Components: SDK, API, Payment Page

May 27, 05:20:00 GMT+0
Investigating - We are currently investigating this incident..

May 27, 05:22:00 GMT+0
Resolved - The issue was caused by an automated failover that occurred in our KV infrastructure hosted on AWS, which led to temporary increase in 5XX errors. The system detected an issue with primary nodes and automatically promoted replicas to maintain service continuity. The failover completed automatically, and all systems recovered without manual intervention..

]]> tag:status.juspay.in,2005:Incident/cmn7kldim004mkcr4nif2sajz 2026-03-26T14:30:56.685+00:00 2026-03-26T14:30:56.727+00:00 Sandbox isn't accessible at the moment (automated) Type: Incident

Duration: 3 minutes

Affected Components: Sandbox

Mar 26, 14:30:56 GMT+0
Investigating - Sandbox cannot be accessed at the moment. This incident was created by an automated monitoring service..

Mar 26, 14:33:47 GMT+0
Resolved - Sandbox is now operational! This update was created by an automated monitoring service..

]]> tag:status.juspay.in,2005:Incident/cmjsk1i7m01xh29ttalxanx75 2025-12-30T11:34:00.000+00:00 2025-12-30T11:34:00.000+00:00 Timeouts observed for Express Checkout APIs Type: Incident

Duration: 2 minutes

Affected Components: Payment Page, API

Dec 30, 11:34:00 GMT+0
Identified - Initial analysis indicates hardware failure of one our AWS database writer instances resulting in 504s and timeouts of our APIs..

Dec 30, 11:36:00 GMT+0
Resolved - One of our database writer instances based out of AWS Mumbai DC had a hardware failure. AWS tried to automatically failover the instance to a healthy one, but from the logs we could see that the failover got stuck and hence delayed, causing an intermittent spike in latencies, affecting a small portion of our overall volume. We are working with AWS to understand why the process was stuck and delayed..

]]> tag:status.juspay.in,2005:Incident/cmfnj8oio05edo0m5gu1pc26p 2025-09-17T05:19:44.928+00:00 2025-09-17T05:19:44.948+00:00 Sandbox isn't accessible at the moment (automated) Type: Incident

Duration: 10 minutes

Affected Components: Sandbox

Sep 17, 05:19:44 GMT+0
Investigating - Sandbox cannot be accessed at the moment. This incident was created by an automated monitoring service..

Sep 17, 05:29:47 GMT+0
Resolved - Sandbox is now operational! This update was created by an automated monitoring service..

]]> tag:status.juspay.in,2005:Incident/cmfnhydu6055tq5vbrba3nh58 2025-09-17T04:43:44.910+00:00 2025-09-17T04:54:42.664+00:00 Sandbox isn't accessible at the moment (automated) Type: Incident

Duration: 11 minutes

Affected Components: Sandbox

Sep 17, 04:54:42 GMT+0
Resolved - Sandbox is now operational! This update was created by an automated monitoring service..

Sep 17, 04:43:44 GMT+0
Investigating - Sandbox cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.juspay.in,2005:Incident/cmfmyg75r00hnv2nq9fs1wfam 2025-09-16T19:37:43.743+00:00 2025-09-16T19:37:43.770+00:00 Sandbox isn't accessible at the moment (automated) Type: Incident

Duration: 4 minutes

Affected Components: Sandbox

Sep 16, 19:37:43 GMT+0
Investigating - Sandbox cannot be accessed at the moment. This incident was created by an automated monitoring service..

Sep 16, 19:41:44 GMT+0
Resolved - Sandbox is now operational! This update was created by an automated monitoring service..

]]> tag:status.juspay.in,2005:Incident/cmfmy4m0b00ihdnhe4a6eu110 2025-09-16T19:28:43.114+00:00 2025-09-16T19:28:43.136+00:00 Sandbox isn't accessible at the moment (automated) Type: Incident

Duration: 3 minutes

Affected Components: Sandbox

Sep 16, 19:28:43 GMT+0
Investigating - Sandbox cannot be accessed at the moment. This incident was created by an automated monitoring service..

Sep 16, 19:31:41 GMT+0
Resolved - Sandbox is now operational! This update was created by an automated monitoring service..

]]> tag:status.juspay.in,2005:Incident/cmfmxnyu700d0e6myasc8vbez 2025-09-16T19:15:46.591+00:00 2025-09-16T19:15:46.610+00:00 Sandbox isn't accessible at the moment (automated) Type: Incident

Duration: 4 minutes

Affected Components: Sandbox

Sep 16, 19:15:46 GMT+0
Investigating - Sandbox cannot be accessed at the moment. This incident was created by an automated monitoring service..

Sep 16, 19:19:45 GMT+0
Resolved - Sandbox is now operational! This update was created by an automated monitoring service..

]]> tag:status.juspay.in,2005:Incident/cmfmv8jqr014w13o70ftxvl8n 2025-09-16T18:07:47.954+00:00 2025-09-16T18:07:47.979+00:00 Sandbox isn't accessible at the moment (automated) Type: Incident

Duration: 2 minutes

Affected Components: Sandbox

Sep 16, 18:07:47 GMT+0
Investigating - Sandbox cannot be accessed at the moment. This incident was created by an automated monitoring service..

Sep 16, 18:09:42 GMT+0
Resolved - Sandbox is now operational! This update was created by an automated monitoring service..

]]> tag:status.juspay.in,2005:Incident/cmfmuwvnl00xh63ng5io2guhk 2025-09-16T17:58:43.521+00:00 2025-09-16T17:58:43.547+00:00 Sandbox isn't accessible at the moment (automated) Type: Incident

Duration: 4 minutes

Affected Components: Sandbox

Sep 16, 17:58:43 GMT+0
Investigating - Sandbox cannot be accessed at the moment. This incident was created by an automated monitoring service..

Sep 16, 18:02:59 GMT+0
Resolved - Sandbox is now operational! This update was created by an automated monitoring service..

]]> tag:status.juspay.in,2005:Incident/cmfmup89k00jd10hy0hlrmcgt 2025-09-16T17:52:46.616+00:00 2025-09-16T17:54:41.689+00:00 Sandbox isn't accessible at the moment (automated) Type: Incident

Duration: 2 minutes

Affected Components: Sandbox

Sep 16, 17:54:41 GMT+0
Resolved - Sandbox is now operational! This update was created by an automated monitoring service..

Sep 16, 17:52:46 GMT+0
Investigating - Sandbox cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.juspay.in,2005:Incident/cmbhz53ye0003235v5304svge 2025-06-04T13:19:25.766+00:00 2025-06-04T13:21:42.113+00:00 Sandbox isn't accessible at the moment (automated) Type: Incident

Duration: 2 hours and 17 minutes

Affected Components: Sandbox

Jun 4, 13:21:42 GMT+0
Resolved - Sandbox is now operational! This update was created by an automated monitoring service..

Jun 4, 13:19:25 GMT+0
Investigating - Sandbox cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.juspay.in,2005:Incident/cmafahvvg00ml26huerk396e1 2025-05-06T09:50:00.000+00:00 2025-05-06T09:50:00.000+00:00 Latency spike in APIs Type: Incident

Duration: 20 minutes

Affected Components: API

May 6, 09:50:00 GMT+0
Investigating - We are currently investigating this incident..

May 6, 10:10:00 GMT+0
Resolved - Some of our APIs had experienced spike in latency due to high DB load. This incident has been resolved..

]]> tag:status.juspay.in,2005:Incident/cmafa6xyl00q894cp8as8h8sc 2025-05-05T13:20:00.000+00:00 2025-05-05T13:20:00.000+00:00 Latency spike in APIs Type: Incident

Duration: 1 hour

Affected Components: API

May 5, 13:20:00 GMT+0
Investigating - We are currently investigating this incident..

May 5, 14:15:00 GMT+0
Resolved - Some of our APIs had experienced spike in latency due to high DB load. This incident has been resolved..

]]> tag:status.juspay.in,2005:Incident/cm667nua50045cbci5dgt7x4l 2025-01-21T08:26:10.828+00:00 2025-01-21T08:26:10.849+00:00 API isn't accessible at the moment (automated) Type: Incident

Duration: 8 hours and 14 minutes

Affected Components: API

Jan 21, 08:26:10 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 21, 08:34:24 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

]]> tag:status.juspay.in,2005:Incident/cm3spstmr0030vyul3nzdpyjx 2024-11-22T12:25:45.218+00:00 2024-11-22T12:25:45.240+00:00 Sandbox isn't accessible at the moment (automated) Type: Incident

Duration: 7 hours and 59 minutes

Affected Components: Sandbox

Nov 22, 12:25:45 GMT+0
Investigating - Sandbox cannot be accessed at the moment. This incident was created by an automated monitoring service..

Nov 22, 12:33:43 GMT+0
Resolved - Sandbox is now operational! This update was created by an automated monitoring service..

]]> tag:status.juspay.in,2005:Incident/cm0ktrytt000jjx902i983uta 2024-09-02T09:55:47.344+00:00 2024-09-02T09:55:47.363+00:00 Sandbox isn't accessible at the moment (automated) Type: Incident

Duration: 3 hours and 2 minutes

Affected Components: Sandbox

Sep 2, 09:55:47 GMT+0
Investigating - Sandbox cannot be accessed at the moment. This incident was created by an automated monitoring service..

Sep 2, 09:58:49 GMT+0
Resolved - Sandbox is now operational! This update was created by an automated monitoring service..

]]> tag:status.juspay.in,2005:Incident/clzy85qhs00nlfoeuuv14ymsn 2024-08-17T14:19:42.303+00:00 2024-08-17T14:20:40.546+00:00 Sandbox isn't accessible at the moment (automated) Type: Incident

Duration: 59 minutes

Affected Components: Sandbox

Aug 17, 14:20:40 GMT+0
Resolved - Sandbox is now operational! This update was created by an automated monitoring service..

Aug 17, 14:19:42 GMT+0
Investigating - Sandbox cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.juspay.in,2005:Incident/clzurlsu62915ggnedk6yfgf9 2024-08-15T04:12:59.837+00:00 2024-08-15T04:12:59.851+00:00 API isn't accessible at the moment (automated) Type: Incident

Duration: 9 minutes

Affected Components: API

Aug 15, 04:12:59 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Aug 15, 04:13:07 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

]]> tag:status.juspay.in,2005:Incident/clzippu0b226928htn72f7zqn8c 2024-08-06T15:36:00.000+00:00 2024-08-06T15:36:00.000+00:00 Intermittent fluctuations in Express Checkout APIs Type: Incident

Duration: 9 minutes

Affected Components: API

Aug 6, 15:36:00 GMT+0
Investigating - We are currently investigating this incident..

Aug 6, 15:49:00 GMT+0
Resolved - This incident has been resolved. We are root causing the issue at the moment. Thank you for your patience. .

]]> tag:status.juspay.in,2005:Incident/clzmfoavs707730gzofiqvsp5mm 2024-08-06T15:18:00.000+00:00 2024-08-06T15:18:00.000+00:00 Intermittent fluctuations in Express Checkout APIs Type: Incident

Duration: 7 minutes

Affected Components: API

Aug 6, 15:18:00 GMT+0
Investigating - We are currently investigating this incident..

Aug 6, 15:25:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.juspay.in,2005:Incident/clz19lr1e85293qmopfu49e9in 2024-07-25T12:43:45.313+00:00 2024-07-25T12:43:45.323+00:00 Sandbox isn't accessible at the moment (automated) Type: Incident

Duration: 2 days, 10 hours and 4 minutes

Affected Components: Sandbox

Jul 25, 12:43:45 GMT+0
Investigating - Sandbox cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jul 25, 13:41:48 GMT+0
Resolved - Sandbox is now operational! This update was created by an automated monitoring service..

]]> tag:status.juspay.in,2005:Incident/clz033xjc161387h8ll7fptjs75 2024-07-24T16:09:00.000+00:00 2024-07-24T16:09:00.000+00:00 Intermittent fluctuations in core APIs Type: Incident

Duration: 24 minutes

Affected Components: API

Jul 24, 16:09:00 GMT+0
Investigating - We are experiencing intermittent fluctuations in some of our core APIs. We are root causing at the moment. .

Jul 24, 16:15:00 GMT+0
Identified - We are continuing to work on a fix for this incident. There seems to be high connections to our transactions database. We are trying to reduce the connections. .

Jul 24, 16:30:00 GMT+0
Resolved - This incident has been resolved. We are monitoring the health of the APIs. .

]]> tag:status.juspay.in,2005:Incident/clvkpwczs51821kfoffh8b6yq0 2024-04-29T08:48:42.183+00:00 2024-04-29T08:48:42.206+00:00 Sandbox isn't accessible at the moment (automated) Type: Incident

Duration: 1 day, 1 hour and 16 minutes

Affected Components: Sandbox

Apr 29, 08:48:42 GMT+0
Investigating - Sandbox cannot be accessed at the moment. This incident was created by an automated monitoring service..

Apr 29, 09:13:57 GMT+0
Resolved - Sandbox is now operational! This update was created by an automated monitoring service..

]]> tag:status.juspay.in,2005:Incident/cls4u2klw88923icn9tjxiyghv 2024-02-02T16:02:04.627+00:00 2024-02-02T16:02:04.643+00:00 Sandbox isn't accessible at the moment (automated) Type: Incident

Duration: 5 days, 11 hours and 41 minutes

Affected Components: Sandbox

Feb 2, 16:02:04 GMT+0
Investigating - Sandbox cannot be accessed at the moment. This incident was created by an automated monitoring service..

Feb 2, 18:13:44 GMT+0
Resolved - Sandbox is now operational! This update was created by an automated monitoring service..

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