Juspay - Degraded performance of Transactional APIs – Incident details

All systems operational

Degraded performance of Transactional APIs

Resolved
Partial outage
Started almost 3 years agoLasted about 3 hours

Affected

API

Partial outage from 2:30 PM to 5:04 PM

Updates
  • Resolved
    Resolved

    We just resolved the issue!

  • Update
    Update

    Previous fix only had partial recovery. Migrating to a new cluster with higher network bandwidth allowance and shards.

  • Monitoring
    Monitoring

    We implemented a fix by stopping non critical services consuming Redis network bandwidth

  • Identified
    Identified

    We are seeing issues with Redis Cluster. Working with AWS support to mitigate the issue.

  • Investigating
    Investigating

    We are seeing timeouts for multiple APIs and investigating the root cause.