Juspay - Notice history

All systems operational

API - Operational

99.92% uptime
Sep 2022 · 99.77%Oct · 100.0%Nov · 100.0%

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Sep 2022
Oct 2022
Nov 2022

Payment Page - Operational

100.0% uptime
Sep 2022 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2022
Oct 2022
Nov 2022

SDK - Operational

100.0% uptime
Sep 2022 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2022
Oct 2022
Nov 2022

Production Dashboard - Operational

99.98% uptime
Sep 2022 · 99.95%Oct · 100.0%Nov · 100.0%

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Sep 2022
Oct 2022
Nov 2022

Sandbox - Operational

99.99% uptime
Sep 2022 · 100.0%Oct · 100.0%Nov · 99.97%

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Sep 2022
Oct 2022
Nov 2022

Notice history

View current status

Nov 2022

Sandbox isn't accessible at the moment (automated)
ResolvedMajor outage2 minutes
  • ResolvedUTC

    Sandbox is now operational! This update was created by an automated monitoring service.

  • InvestigatingUTC

    Sandbox cannot be accessed at the moment. This incident was created by an automated monitoring service.

Sandbox isn't accessible at the moment (automated)
ResolvedMajor outage3 minutes
  • ResolvedUTC

    Sandbox is now operational! This update was created by an automated monitoring service.

  • InvestigatingUTC

    Sandbox cannot be accessed at the moment. This incident was created by an automated monitoring service.

Sandbox isn't accessible at the moment (automated)
ResolvedMajor outage
  • ResolvedUTC

    Sandbox is now operational! This update was created by an automated monitoring service.

  • InvestigatingUTC

    Sandbox cannot be accessed at the moment. This incident was created by an automated monitoring service.

Sandbox isn't accessible at the moment (automated)
ResolvedMajor outage2 minutes
  • ResolvedUTC

    Sandbox is now operational! This update was created by an automated monitoring service.

  • InvestigatingUTC

    Sandbox cannot be accessed at the moment. This incident was created by an automated monitoring service.

Oct 2022

Degraded Performance of APIs - Resolved Now
ResolvedDegraded performance
  • InvestigatingUTC

    Timeline of the Issue - 19:10 to 19:14

  • ResolvedUTC

    We just resolved the issue!

Sep 2022

Degraded Performance of APIs
ResolvedMajor outage21 minutes
  • ResolvedUTC

    The issue is resolved now

  • MonitoringUTC

    We are closely monitoring the key metrics

  • InvestigatingUTC

    We are currently investigating this incident.

Degraded performance of Transactional APIs
ResolvedPartial outage2 hours 34 minutes
  • ResolvedUTC

    We just resolved the issue!

  • UpdateUTC

    Previous fix only had partial recovery. Migrating to a new cluster with higher network bandwidth allowance and shards.

  • MonitoringUTC

    We implemented a fix by stopping non critical services consuming Redis network bandwidth

  • IdentifiedUTC

    We are seeing issues with Redis Cluster. Working with AWS support to mitigate the issue.

  • InvestigatingUTC

    We are seeing timeouts for multiple APIs and investigating the root cause.

APIs Outage
ResolvedMajor outage30 minutes
  • ResolvedUTC

    We scaled down some post transaction batch jobs (status sync consumers) which freed up a chunk of DB connections to normal, reduced contention for the tables. The dependency of legacy EC service was turned off to allow EC to prevent it from holding up further connections due to upstream latencies.

  • MonitoringUTC

    We have initiated restart of all application pods across major services which were affected the most (txn, customer, wallets and Saved Payment methods). We are continuously monitoring the key metrics.

  • IdentifiedUTC

    We are seeing an increase in 504s across all the production k8s clusters.

  • InvestigatingUTC

    We are seeing outages for multiple APIs and investigating the root cause.

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